This is a sample page.Refund & Returns Policy
Effective Date: May 01, 2026
Lunara Sole™, a brand of Starseedz LLC, is committed to providing high-quality products designed for comfort and support. If you are not fully satisfied with your purchase, please review our policy below.
1. Returns Eligibility
We accept returns under the following conditions:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- Return requests must be made within 14 days of delivery
For hygiene and safety reasons, we cannot accept returns on items that have been used or worn.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or worn foot care products
- Items not in original condition
- Items returned after the 14-day return window
3. How to Request a Return
To initiate a return, please contact us at:
Include:
- Your order number
- Your full name
- Reason for return
If your return is approved, we will provide return instructions.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing after approval
Shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
We will replace the item or issue a refund at no additional cost.
6. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider
- Contact your credit card company (processing times vary)
If the issue persists, contact us at Care@lunaraboutique.com
9. Contact Us
For any questions regarding returns or refunds, please contact:
Lunara Sole™
A Starseedz LLC Company
Email: Care@lunaraboutique.com